FAQs

Vinosteps is a wine tourism platform that helps you discover wineries and book wine experiences online. Explore wineries, compare available experiences and plan your visit in just a few Vinosteps.

Yes. Browsing Vinosteps and making a booking comes at no additional cost. You pay only the price shown for your selected experience.

Choose a winery and select the experience you would like to book. Then pick an available date and time, add the number of guests and complete your payment online. Once your payment is successful, your booking will be confirmed by the winery.

No. You can complete your booking without creating an account. Simply enter your details at checkout, complete your payment and you will receive your booking confirmation by email.

Once your payment is completed successfully, you will see a confirmation of request message on the website. After the winery confirms the request you will receive an email with your booking details.

You can pay securely online using the payment methods displayed at checkout. Available options may vary depending on your card provider, device or location.

Booking changes are not currently supported. If you need a different date, time or number of guests, you will need to cancel your existing booking according to the applicable cancellation policy and make a new booking, subject to availability.

You can cancel free of charge up to 24 hours before the scheduled start time. For cancellations made within 24 hours of the experience, 50% of the booking amount will be refunded. Once the experience has started, the booking is non-refundable.

Use the cancellation link included in your booking confirmation email and follow the instructions provided. Any applicable refund will be calculated according to the cancellation policy.

Once your cancellation has been processed, any eligible refund will be returned to your original payment method. The time it takes to appear in your account may vary depending on your bank or card provider.

Yes, as long as the selected experience has enough availability for your group. Enter the total number of guests during the booking process to view the available options.

Yes. For corporate events, private visits or larger group bookings, please contact us at reservations@vinosteps.com. Share your preferred date, group size and any specific requirements, and we will help arrange the experience in the best possible way.

Children may be allowed to attend certain winery experiences, depending on the winery's policy. Any age restrictions or relevant information will be shown on the experience page before booking. Alcohol is served only to guests of legal drinking age.

If the winery cancels your confirmed booking, you will be notified and receive a full refund to your original payment method, regardless of the standard cancellation policy.

If the winery can no longer host your confirmed experience, your booking will be cancelled and you will receive a full refund. We will notify you using the contact details provided during your booking.

You can view all currently available wineries through the Explore Wineries page. Vinosteps is expanding one wine region at a time, with new wineries and experiences added gradually.

Unless otherwise stated on the experience page, prices are shown per person. The total booking amount will be displayed before you complete your payment.

Each experience page includes details about the tasting, tour or activity, its duration, price, available times and any important visitor information. Please review the full description before booking.

We recommend arriving at least 10 minutes before your scheduled start time. Late arrival may reduce the duration of your experience and cannot always be accommodated by the winery.

If you do not attend your scheduled experience, the booking is considered a no-show and is non-refundable.